Return Policy
Effective Date: October 2025
Website: parts4starlink.com
Contact: [email protected]
1. Overview
At parts4starlink, we want every customer to be satisfied with their purchase. If you are not happy with your order, we offer a clear and fair return process. Please review the following terms carefully before requesting a return or exchange.
2. Eligibility for Returns
To be eligible for a return:
- The product must be returned within 30 days of the delivery date.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
- Items purchased during promotional sales may be subject to additional conditions.
Products that are customized, clearance, or special-order items are not eligible for return unless defective.
3. Non-Returnable Items
We cannot accept returns for:
- Used or installed Starlink accessories
- Items missing original packaging or components
- Products showing signs of misuse or physical damage
- Gift cards, downloadable materials, or promotional items
4. Defective or Damaged Items
If you receive a defective or damaged product, please contact [email protected] within 7 days of delivery with the following information:
- Order number
- Description of the issue
- Clear photos or videos of the damaged or defective item
Once verified, we will arrange for a replacement or issue a full refund, depending on your preference.
5. Return Process
- Contact our customer service team at [email protected] to request a Return Authorization (RA).
- Once approved, we will provide the return shipping instructions.
- Pack the item securely in its original packaging and include your order details.
- Ship the product to the return address provided.
Returns sent without authorization will not be accepted.
6. Return Shipping Costs
- For defective or incorrect items, parts4starlink will cover all return shipping costs.
- For all other return reasons (e.g., change of mind, wrong model ordered), the customer is responsible for the shipping fees.
- Shipping fees are non-refundable, unless the return is due to an error on our part.
7. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days.
- Refunds are issued to the original payment method used during purchase.
- If the item is returned late or used, a restocking fee of up to 20% may apply.
8. Exchanges
We accept exchanges for eligible products within 30 days of delivery. If you wish to exchange for another product or model, please contact our support team. The difference in price (if any) will be adjusted accordingly.
9. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank or PayPal account again.
- Contact your payment provider, as processing times may vary.
- If the issue persists, reach out to [email protected] for assistance.
10. Responsibility During Return Shipping
Customers are responsible for ensuring that the returned package is safely delivered. We recommend using a trackable shipping service and purchasing insurance for high-value items. parts4starlink is not responsible for lost or damaged returns in transit.
11. Policy Updates
We may modify or update this Return Policy periodically. All changes will be posted on this page, and the latest version will always apply to future orders.
12. Contact Information
For any questions regarding our Return Policy, please contact our support team:
Email: [email protected]
Website: https://parts4starlink.com